OmniBus’ Consultancy and Design Services provide professional consultancy services delivered by a team of qualified engineers experienced in the design and delivery of automation, content management and workflow solutions.

Pre-Sales Services
OmniBus works with existing and potential customers to understand their requirements and to help define solutions that can add value to their business, either through the use of standard OmniBus applications or with custom-designed software. The Pre-Sales team produces a detailed process description document (PDD), which defines the solution in terms of workflows, desktop layouts and any system limitations, as well as a bill of materials (BOM) listing the products and services required and a commercial proposal.

The result of this process is a clear solution definition that explains how technical, operational and business needs can be met, with all major prerequisites, dependencies, risks and benefits clearly communicated so that the customer can make informed planning and purchasing decisions.

Solution Delivery
Working either directly with the customer or through the customer's choice of systems integrator, OmniBus’ Solution Delivery Services provide a comprehensive project management and systems engineering service.

Project Delivery Services
Working to the principles of the PRINCE2 methodology, OmniBus focuses on efficient delivery of the proposed solution and on meeting the client’s requirements in terms of quality, customer satisfaction and time frame.

Project Management
The OmniBus Project Manager is the single point of contact throughout the delivery phase, ensuring that OmniBus customers and partners are kept informed of project progress and given the information necessary to make informed decisions on everything from the original technical specification to workflow practices and training. The Project Manager is also responsible for the on-site delivery team, which consists of project engineers, operational support and training.

Customer Relationship Management (CRM) Services
Where required, OmniBus can offer a CRM service that uses clearly defined processes, tools and QA checklists to ensure that an effective and consistent service package is delivered that adds value to the customer’s business.

In addition to the Omni Care team for support of installed systems, the OmniBus project managers for project delivery, and the sales manager who oversees business development, the CRM structure adds two further services: the solution architect and the technical specialist. The solution architect provides high-level architectural guidance to assist customers in expanding or changing their OmniBus system as their business or operational needs change. The technical specialist is an Omni Care team member who is given the specific responsibility of becoming the customer expert. The complete support team is managed by the CRM manager, whose role is to focus on the overall executive and operational communication and management between OmniBus and the customer.