OmniBus offers a range of support services, delivered by dedicated and highly experienced engineers, to ensure that your system continues to be robust and reliable in operation and your staff are given prompt and accurate support 24-hours a day, 365 days a year.

OMNI CARE OFFERS

Telephone Support
Using a PIN code, Omni Care subscribers can contact OmniBus telephone support 24 hours a day, 365 days a year.

On-Site Support
In the event of a problem not being solved over the phone and an engineer being sent to site following a system failure, the engineer’s time will be free of charge – with the exception of expenses incurred.

Interactive Support
Omni Care customers can log directly into the OmniBus support database via the Omni Care Web site and log, update and view progress of any outstanding issues at any time. The Omni Care Web site also includes a keyword-searchable knowledge base to help in resolving issues, reference guides to key applications, access to a user forum, a message board and access to the FTP site where software updates can be placed for download.

Remote Access
Support is also offered over VPN (Virtual Private Network). By providing OmniBus Support with access to their systems, Omni Care subscribers benefit by allowing engineers to investigate, diagnose and often resolve issues over the Internet. This facilitates the rapid resolution of issues within the system. OmniBus can also upload new software direct to a customer site via VPN.

Annual Site Visit
The Omni Care package includes an annual one-day site visit by an OmniBus engineer. During this visit, the entire OmniBus installation is audited to ensure that it is performing to specification and that the most appropriate versions of software are being used.

Training
All Omni Care customers are offered an annual day of free OmniBus training (for up to five people) on a subject/application of their choice. This can be performed either at OmniBus’ Stanford House U.K. headquarters or on-site.